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PRIVACY

Privacy Statement

SenseAnywhere

Version 25 March 2026

1. Introduction

SenseAnywhere B.V. (“SenseAnywhere”, “we”, “us”) takes the protection of your personal data seriously and processes it in accordance with the EU General Data Protection Regulation 2016/679 (“GDPR”), the Dutch GDPR Implementation Act (Uitvoeringswet AVG) and the Dutch Telecommunications Act (Telecommunicatiewet).

This Privacy Statement explains which personal data we collect when you use the SenseAnywhere Portal and related services, why we process it, on what legal basis, with whom we share it, how long we keep it, and which rights you have.

2. Who is responsible for your data

The controller for the processing described in this Statement is:

3. Our role: controller and processor

In relation to your account information, login data and direct communications with us, SenseAnywhere acts as the controller.

In relation to monitoring data uploaded by our customers through SenseAnywhere devices (including any personal data that may incidentally be contained in measurement, location or alarm data), SenseAnywhere acts as a processor on behalf of the customer organization, which is the controller. The processing of such data is governed by a separate Data Processing Agreement (DPA) concluded with that customer in accordance with Art. 28 GDPR.

4. Personal data we collect

We collect and process the following categories of personal data:

  • Identification and contact data: first and last name, email address, username, address, telephone number, preferred language, time zone.
  • Account and authentication data: user role, password (stored in hashed form), multi-factor authentication settings.
  • Usage and technical data: login history, actions performed in the Portal, IP address, browser type, device and operating system information.
  • Audit trail data: a record of who performed which action and when, kept for compliance with Good Distribution Practice (GDP), Good Manufacturing Practice (GMP), FDA 21 CFR Part 11 and EU GMP Annex 11.

We do not intentionally collect special categories of personal data (Art. 9 GDPR). The Portal is intended for professional use.

5. Why we process your data, on what legal basis, and for how long

The table below summarizes the main processing activities, the legal basis under Art. 6 GDPR, and the applicable retention period.

Purpose of processing Categories of personal data Legal basis (GDPR Art. 6) Retention period
Providing access to and operation of the SenseAnywhere Portal (account creation, authentication, user management). Identification data: name, email, username, telephone, address, language, time zone. Performance of a contract (Art. 6(1)(b)) with the customer organization, or pre-contractual steps. Duration of the user account plus 5 years after deactivation, unless a longer period is required by law.
Audit trail of user actions in the Portal (alarm acknowledgements, configuration changes, calibration events) for GxP / FDA 21 CFR Part 11 / EU Annex 11 compliance. User ID, name, timestamp of action, action performed, IP address. Compliance with a legal obligation (Art. 6(1)(c)) where the customer is regulated, and legitimate interests (Art. 6(1)(f)) of SenseAnywhere and its customers in maintaining a verifiable audit trail. Retained for the regulatory retention period applicable to the customer (typically 10 years under GxP / FDA rules). This data cannot be erased on request before that period expires.
Security monitoring, fraud prevention, and troubleshooting of the Portal. Login history, browsing activity within the Portal, IP address, browser/device data. Legitimate interests (Art. 6(1)(f)) in keeping the service secure and operational. 12 Months for security logs; longer if needed to investigate a specific incident.
Customer support, including handling of RMA cases and technical questions. Contact details, correspondence content, case history. Performance of a contract (Art. 6(1)(b)) and legitimate interests (Art. 6(1)(f)) in delivering and improving support. 10 years after closure of the support case.
Service communications (e.g. maintenance notices, security advisories). Email address, name, role. Legitimate interests (Art. 6(1)(f)) and, where applicable, legal obligation (Art. 6(1)(c)). Duration of the user account.
Direct marketing of related SenseAnywhere products and services to existing business contacts. Email address, name, organization, role. Legitimate interests (Art. 6(1)(f)) for existing customer contacts (soft opt-in); consent (Art. 6(1)(a)) for other recipients. You can object or withdraw consent at any time. Until you object, withdraw consent, or are no longer an active business contact.

Where we rely on legitimate interests, we have carried out a balancing test and concluded that our interests are not overridden by your fundamental rights and freedoms.

6. Cookies and similar technologies

The SenseAnywhere websites and Portal use cookies and similar technologies. We distinguish between:

  • Strictly necessary cookies: required for the Portal to function (e.g. session, authentication, load balancing). These do not require consent under Art. 11.7a(3) of the Dutch Telecommunications Act.
  • Analytical cookies: help us understand how the Portal is used so we can improve it. Where these are not privacy-friendly by configuration, we ask for your consent first.

You can withdraw or change your consent at any time through the cookie settings link on our website. Disabling non-essential cookies will not prevent you from using the core features of the Portal.

7. Who has access to your data

Within SenseAnywhere, access is limited to staff who need it to perform their role (e.g. customer support, technical operations, finance), under appropriate confidentiality obligations.

We share personal data with the following categories of recipients:

  • Cloud hosting and infrastructure providers (in particular Microsoft Azure, region West Europe, The Netherlands and Ireland).
  • IT service providers, including email, helpdesk, CRM and analytics platforms used to operate our business.
  • Authorized resellers, distributors and service partners, where strictly necessary to deliver or support the service ordered by the customer.
  • Professional advisers (such as auditors, accountants and lawyers) under a duty of confidentiality.
  • Public authorities and regulators, where we are legally required to do so.

All processors act on our documented instructions under a written data processing agreement compliant with Art. 28 GDPR. A current list of sub-processors is available on request via the contact details in section 2.

8. International transfers of personal data

Your personal data is primarily stored in the European Economic Area (EEA), in the Microsoft Azure West Europe region.

Where personal data is transferred to a country outside the EEA that does not benefit from an adequacy decision of the European Commission, we put appropriate safeguards in place under Chapter V GDPR. These typically include:

  • The European Commission Standard Contractual Clauses (Implementing Decision (EU) 2021/914), supplemented by additional technical and organizational measures where required following the Schrems II judgment (CJEU C-311/18); and/or
  • For transfers to the United States, certification of the recipient under the EU-U.S. Data Privacy Framework (where applicable).

9. How we protect your data

We implement appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access, in line with Art. 32 GDPR. These measures include, among others:

  • Encryption in transit (TLS) and at rest where technically appropriate.
  • Role-based access control, multi-factor authentication for privileged accounts, and the principle of least privilege.
  • Segregated environments for development, test and production.
  • Logging, monitoring and regular review of access to personal data.
  • Patch and vulnerability management, backups and disaster-recovery procedures.
  • Confidentiality obligations and security awareness training for staff.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Autoriteit Persoonsgegevens within 72 hours where required by Art. 33 GDPR, and inform affected data subjects in accordance with Art. 34 GDPR where required.

10. Automated decision-making

The SenseAnywhere Portal generates automated alarms and notifications based on threshold and rule configurations defined by the customer. These do not constitute automated decision-making within the meaning of Art. 22 GDPR producing legal or similarly significant effects on individuals. We do not engage in profiling for marketing or scoring purposes.

11. Your rights

Under the GDPR you have the following rights, which you can exercise free of charge by contacting us using the details in section 2. We will respond within one month, with the possibility of extending this period by two further months for complex requests (Art. 12(3) GDPR).

Right What it means
Access (Art. 15) Obtain confirmation of whether we process your data and a copy of that data, together with information on purposes, categories, recipients and retention.
Rectification (Art. 16) Have inaccurate personal data corrected and incomplete data completed.
Erasure / ‘right to be forgotten’ (Art. 17) Have your personal data deleted where one of the grounds in Art. 17(1) applies. We may refuse where an exception in Art. 17(3) applies, for example, where retention is required by law (such as fiscal or regulated GxP audit-trail obligations) or for the establishment, exercise or defense of legal claims. Where we refuse, we will tell you why and limit retention to what is strictly necessary.
Restriction of processing (Art. 18) Ask us to limit how we use your data, for example while you contest its accuracy.
Data portability (Art. 20) Receive personal data you have provided to us in a structured, commonly used, machine-readable format and transmit it to another controller, where processing is based on consent or contract and carried out by automated means.
Objection (Art. 21) Object at any time to processing based on legitimate interests (including profiling), and object at any time to processing for direct marketing purposes.
Withdraw consent (Art. 7(3)) Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of processing already carried out.
Lodge a complaint (Art. 77) File a complaint with a supervisory authority, in particular the Dutch Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl), or the supervisory authority in the EU/EEA member state where you live or work.

To protect your data, we may need to verify your identity before acting on a request. If your account was created or is administered by your employer or another customer organization, we may direct part of your request to that organization, which is the controller for the underlying monitoring data.

12. Is providing your data mandatory?

Providing identification, contact and authentication data is necessary to create an account and use the Portal. Without it, we are unable to provide the service to you. The other categories of data are collected automatically as part of using the Portal or in the course of supporting you.

13. Changes to this Privacy Statement

We may update this Privacy Statement from time to time, for example to reflect changes in our services or in applicable law. The version date at the top of this document indicates when it was last updated. Where changes are material, we will inform you in advance through the Portal or by email and, where required by law, ask for your consent before the changes take effect. We will not assume your consent solely from continued use of the service where the law requires an explicit indication.

14. Complaints

If you believe that we have not complied with applicable data protection law, please contact us first using the details in section 2, we are committed to resolving issues directly. You also have the right to lodge a complaint with the Dutch supervisory authority:

If you live or work in another EU/EEA member state, you may also lodge a complaint with the supervisory authority of that country.

Set up alarms in SAClient

How to set up alarms in SAClient?

  • You can setup alarms for each of your Sensors under Alarm > Profile. To set up a new alarm profile for your Sensor, click on the “Add New Alarm Profile” button at the bottom of the screen.
  • You’ll be guided to a screen where you can set up your alarm. Here, you can name the alarm, select from various Alarm Types, and choose the corresponding logger. You’ll also have the option to define specific parameter limits that trigger the alarm, opt for a delay or reminders.
  • Assign a specific user within your account to receive these notifications. The users assigned to this alarm can receive an alert via email, SMS or Voice based on their preference.
  • Select the “Save” button at the bottom of the screen once all these fields are complete.

Access your data in SAClient

How to access your data in SAClient?

  • Log in to the SAClient Portal. You get access to a Dashboard with real-time information on status of your devices. You can access data for your Sensors under the Overview section.
  • Detailed Data visualized in charts can be accessed under Overview > Data Analysis. Choose on the left hand sided drop-down menu the desired Sensor. You also can change the Period. Choose on the right sided drop-down menu the desired Data. Then Click “Go”.
  • Data can also be exported by pressing the “CSV” button on the bottom of the page.
  • To download an image of the chart, simply click the three lines on the right side and select your preferred export format.
  • Access your data in SAClient

How to register your 20-20-31?

How to register your 20-20-31?

  • To register the Sensor, remove it from its holder and locate the serial number on the back.
  • Register the device under Management > Register Device in SenseAnywhere Cloud with the serial number.
  • After successful registration, place the Sensor back in its holder. Your logger should now be online and visible in the system.

Register your sensor and Pt100

How to register your AiroSensor and Pt100 Probe?

  • The AiroSensor 20-20-43 and the Pt100 Probe can be registered in the SAClient Portal by navigating to Management > Register Device.
  • The AiroSensor 20-20-43 does not need to be removed from the holder. To register the AiroSensor, you will need the serial number which can be found on the box.
  • To register the Pt100 Probe, perform the same steps as you did for the AiroSensor. The serial number can be found on the bag or on the Probe itself. You only need one license to register the logger. The registration of the Module is free.
  • Once registered, they will appear in your list of devices on your home page dashboard.
  • After registering the Pt100 Probe, the settings and name can be changed under Management > Sensor. Select the pencil icon, then edit and click “Save”.

INSTALL YOUR ACCESPOINT

Find the right location to install your AccessPoint, keeping the following in mind. The AccessPoint uses radio signals to communicate with the Sensors wirelessly.

To get the best possible reception:

  • Place the AccessPoint as close as possible to the location of the loggers.
  • If the area that needs to be covered is large, place multiple AccessPoints at different locations in the building/at the site.
  • Mount the AccessPoint in a vertical position. There is a keyhole on the back that can be used to hinge the AccessPoint on a screw.
  • If the location allows it, hang the AccessPoint in free air suspended by its cables.
  • See the AccessPoint as an antenna; actually, the antenna is integrated into the AccessPoint.
  • Do not mount the AccessPoint close to or on a metal surface.
  • Try to avoid mounting the AccessPoint on concrete walls.
  • Try to avoid concrete walls or floors between the AccessPoint and the loggers.
  • Try to avoid mounting the AccessPoint on thick wooden beams.
  • Try to avoid metal walls or surfaces between the AccessPoint and the loggers. Also, modern windowpanes with sunscreen protection (a thin metal film) obstruct wireless signals significantly.

Troubleshooting Tip:
If the LED on the AccessPoint does not turn green, you do not have an Internet connection at this moment, or your firewall is blocking outgoing TCP/IP connections on port 80. If you have internet access but the AccessPoint does not turn green, you should add the Ethernet MAC address range of the SenseAnywhere AccessPoints (00:21:5B:00:00:00) to (00:21:5B:FF:FF:FF) to the “allow table” in your firewall for outgoing communication. The AccessPoints use only TCP/IP communication over port 80. It is not necessary to open any incoming ports in your firewall.

Power over Ethernet (PoE)
Would you like to power your AccessPoint via Ethernet cable? Get a Power-over-Ethernet (PoE) cable set from your SenseAnywhere reseller. This kit merges power from the adapter and switch, delivering both via a standard Ethernet cable. Choose between passive (white) and active (black) sets based on your switch type:

  • Passive PoE (White Set): Merge power from the adapter and data from the switch using the combiner at the switch location. Split them at the AccessPoint using the splitter.
  • Active PoE (Black Set): If you have a PoE-enabled switch, it provides both power and data. Simply split them using the black active PoE splitter before reaching the AccessPoint.

REGISTER YOUR ACCESPOINT

How to register your AccessPoint?

  • In the SAClient Portal, under Management > Register Device, you can register various devices, such as AccessPoints, AiroSensors, Modules, and AssetTags. To register your AccessPoint, you will need the serial number located on the back of the device.
  • Once registered, the AccessPoint will appear in your list of devices on your home page dashboard.
  • Under Management > Location, you have the option to add a location. To edit the name and location of the AccessPoint, go to Management > AccessPoint, select the pencil icon, edit and click “Save”.

HOW IT WORKS

Welcome and thank you for your trust in SenseAnywhere!

Your package includes several items:

  • A welcome card with all the information you need to get started and a Pin code to create your account with Credits.
  • The Pt100 Probe for measuring ultra-low or high temperatures. The serial number can be found on the bag or on the Probe itself.
  • The required cables and adapter for connecting the AccessPoint.
  • The AssetTag for easy swapping of AiroSensors, without losing data.
  • The AiroSensor 20-20-43 that can be connected to different Modules.
  • And finally, the AccessPoint to connect the Sensors to SenseAnywhere’s Cloud Service. The serial number can be found on the back.

For instructions on creating your account and adding Credits, please refer to the welcome card or visit www.saclient.com/redeem.